Privacy Policy

Last updated: 19 April 2026

Who We Are

Netcorp Pty Ltd (“Netcorp”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect the personal information you provide to us.

We comply with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (the “Privacy Act”). A copy of the Australian Privacy Principles is available from the Office of the Australian Information Commissioner at oaic.gov.au.

What Personal Information We Collect

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable. The types of personal information we may collect include:

• Name, job title, and company or organisation
• Contact details — email address, phone number, postal address
• Vehicle and fleet information for telematics services (where applicable)
• Billing and payment details for invoicing
• Website usage data, IP address, device identifiers, and browser type
• Information you provide through enquiry forms, chatbot interactions, or customer support

How we collect it

• Directly from you — through enquiries, phone calls, email, our website, and face-to-face meetings
• From publicly available sources and industry publications
• Through cookies and analytics tools when you visit our website
• From third parties who refer you to us, where lawfully provided

Why We Collect Your Personal Information

We collect personal information for the following primary purposes:

• To provide our telematics, GPS tracking, and managed IT services
• To respond to your enquiries and support requests
• To manage billing, invoicing, and contractual obligations
• To communicate with you about our products and services
• To improve our website, products, and customer experience
• To comply with legal and regulatory obligations

We may also use your personal information for secondary purposes directly related to the primary purpose, where you would reasonably expect us to do so.

Sensitive Information

Under the Privacy Act, sensitive information includes details about racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal records, or health information. Netcorp does not routinely collect sensitive information. Where it is required, we will only use it:

• For the primary purpose for which it was collected
• For a directly related secondary purpose
• With your explicit consent, or
• Where required or authorised by law

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, analyse website traffic, and measure marketing effectiveness. You can control cookies through your browser settings, although disabling them may affect some site functionality. We may also use third-party analytics services such as Google Analytics, which collect anonymised usage data on our behalf.

Marketing Communications

From time to time, we may use your contact information to send you information about our products, services, industry updates, and events. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email, or by contacting us using the details at the bottom of this page.

Disclosure of Your Personal Information

We may disclose your personal information to:

• Our employees, contractors, and service providers who need the information to perform their roles
• Third-party service providers that support our services, including cloud hosting, CRM, analytics, and payment processors
• Industry regulators, including Transport Certification Australia (TCA) and the National Heavy Vehicle Regulator (NHVR), where required to deliver our compliance services
• Law enforcement, government agencies, or courts where required or authorised by law
• Potential acquirers or successors in the event of a business sale, merger, or restructure

We do not sell your personal information to third parties.

International Data Transfers

Some of our service providers operate outside Australia. Where your personal information is transferred overseas, we take reasonable steps to ensure it is handled in accordance with the Australian Privacy Principles.

Security of Your Personal Information

Netcorp is ISO 9001 and ISO 27001 certified. We store your personal information on secure systems with access controls, encryption, and monitoring in place to protect against misuse, loss, and unauthorised access, modification, or disclosure. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

Data Breach Notification

In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, contact us using the details below. We will respond within a reasonable timeframe, typically within 30 days.

Data Retention

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When no longer needed, personal information is securely destroyed or de-identified.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us and we will take steps to delete it.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the “Last updated” date at the top. Significant changes will be communicated through our website or by direct notification where appropriate.

Complaints and Enquiries

If you have a question, concern, or complaint about how we handle your personal information, please contact us:

Email: support@netcorp.com.au
Phone: 1300 722 127
Post: The Privacy Officer, Netcorp Pty Ltd, Level 6 / 5 Rider Boulevard, Rhodes NSW 2138, Australia

We will investigate and respond to all complaints in a timely manner.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au or by phoning 1300 363 992.